Return policy

FREE INSTORE EXCHANGES AND REFUNDS

For your convenience, item(s) purchased online may be exchanged or refunded at any Forever New store within South Africa excluding all third-party retailers, provided all online return policy conditions are met. 

A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.

Refunds may take 5-10 business days to reflect, depending on your bank and refunds may backdate to the original transaction date. You are advised to search for refunds from the date of the initial transaction until the day of the processed refund when looking at your bank statement.

Item(s) purchased at any Forever New store within South Africa can only be returned at a Forever New store within South Africa.

FOREVER NEW ONLINE RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in person to a Forever New store within South Africa (only) within 30 days from the date of purchase. Please note that goods purchased online cannot be returned third-party stores.

We encourage you to return your parcel via Dawn Wing traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Forever New.

In store purchases cannot be returned or refunded online.

MobiCred purchases can only be returned through the Forever New online and not in stores.

RETURN POLICY CONDITIONS

At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

·         You return the item within 30 days (inclusive) from the date of purchase.

·         You produce your original Forever New invoice (receipt) when you return the item

·         The item is in original saleable condition

·         With all original tags and any sewn labels still attached

·         In an unworn, unopened and unused state

·         A return form is completed and accompanies your item(s) being returned

·         In original packaging

If you are not able to comply with these requirements, Forever New reserves the right to refuse an exchange or refund on change of mind items. Forever New will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

·         Tights

·         Hair accessories

·         Earrings

·         Bodysuits

·         Swimming Costumes

·         Undergarments and related accessories